Shipping availability, delivery method, cost, and timing depend on the product, destination, and carrier requirements. We confirm the applicable terms before fulfillment.
Shipping availability and cost
Available shipping options and charges are shown during checkout when the system can calculate them. Large, heavy, or specialized equipment may require a freight quote or additional delivery coordination. If no shipping option appears for your address, please contact us before placing the order.
We currently serve eligible addresses within the contiguous United States. We do not ship to P.O. boxes, Alaska, Hawaii, or military APO/FPO addresses unless Zenergy Recovery confirms an exception in writing.
Processing and delivery estimates
Processing and transit times vary by product, stock status, warehouse, carrier, and destination. Any estimate shown on a product page, at checkout, or in an order message is an estimate rather than a guaranteed delivery date. We will share tracking or freight-coordination details when they become available.
Freight and curbside delivery
Oversized items may ship by freight. Unless a different service is confirmed in writing, freight delivery is curbside only. The carrier may contact you to arrange an appointment, and an adult may need to be present to inspect and sign for the shipment. Placement inside a home, assembly, packaging removal, and white-glove service are not included unless specifically purchased and confirmed.
Inspecting your delivery
Inspect the packaging and item at delivery whenever possible. Note visible damage on the delivery receipt before signing, take clear photographs, keep the packaging, and contact us promptly. For concealed damage or missing items, notify us as soon as possible so we can help document the carrier or manufacturer claim. Carrier deadlines can be short, so reporting within 24 hours is strongly recommended.
Backorders and availability
Inventory can change before an order is fulfilled. If an item becomes unavailable or delayed, we will contact you with the available options, which may include waiting, selecting an alternative, splitting an eligible shipment, or canceling the affected item.
Questions
For a delivery question or a freight quote, email info@zenergyrecovery.com or call (307) 999-4406.