Most unused, standard-stock items may be submitted for return consideration within 30 days of delivery. Eligibility is product-specific and must be confirmed through a written return authorization before anything is shipped back.
Requesting a return
Email info@zenergyrecovery.com with your order number, the item you wish to return, and the reason for the request. Do not send an item to a manufacturer or warehouse until Zenergy Recovery provides written return instructions and, when required, a return merchandise authorization (RMA).
Eligibility
- The item must generally be unused, uninstalled, complete, and in its original packaging.
- Custom, made-to-order, final-sale, clearance, opened consumable, or manufacturer-restricted items may not be returnable.
- Product-specific terms shown before purchase or supplied by the manufacturer may apply.
- Returns sent without authorization may be refused or delayed.
Cancellations
An order may be canceled without a cancellation charge before it enters production or receives a shipping label or bill of lading. Once production or shipment begins, cancellation may no longer be possible and the return terms may apply.
Return costs and restocking
For an eligible buyer-remorse return, the customer is responsible for return shipping and any applicable re-consignment charges. Original shipping charges are not refundable. Some approved returns may be subject to a restocking fee of up to 25%; any applicable fee will be disclosed during the authorization process.
Damage, defects, or incorrect items
Inspect the delivery before signing whenever possible. Note visible damage on the carrier receipt, photograph the packaging and item, keep all packaging, and contact us promptly. Reporting freight damage within 24 hours is strongly recommended because carrier claim windows can be limited. We will review confirmed damage, defect, or fulfillment-error cases and coordinate the appropriate next step with the carrier or manufacturer.
Refunds
After an authorized return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method, less any disclosed shipping, restocking, or other applicable charges. Your bank or payment provider may require additional processing time before the credit appears.
Need help?
Contact info@zenergyrecovery.com or (307) 999-4406 before returning an item.